Payment Policy
Effective Date: July 14, 2026
Thank you for shopping with Frosters. This Payment Policy explains how payments are handled when you place an order through our website. We encourage customers to review this policy before completing a purchase.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express (Amex)
- Discover
Only the payment methods displayed during checkout are available for completing your purchase.
Payment Authorization
Payment must be successfully authorized before an order can be processed.
If your payment cannot be approved, declined by your bank, or cannot be verified, your order will not be processed. In this case, you may try another accepted payment method or contact your financial institution for assistance.
Order Confirmation
After your payment has been successfully completed, you will receive an order confirmation email containing the details of your purchase.
If you do not receive your confirmation email, please check your spam or junk folder before contacting us.
Pricing & Currency
All prices on the Frosters website are displayed in United States Dollars (USD).
If your payment is made in another currency, your bank or payment provider may apply its own exchange rate or additional charges. Any currency conversion fees are determined by your payment provider.
Payment Security
Payments are processed through secure third-party payment providers.
Frosters does not store your complete credit or debit card information. Your payment details are handled directly by the payment provider according to their own security and privacy practices.
Failed or Declined Payments
Payments may be declined for several reasons, including:
- Incorrect payment details
- Insufficient funds
- Bank authorization issues
- Security verification by the payment provider
- Transaction restrictions placed by your financial institution
If your payment is declined, please verify your payment information or contact your bank for further assistance.
Order Verification
In certain situations, we may review an order before it enters processing. If additional information is required to verify your order, our customer support team may contact you using the information provided during checkout.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Cancellation requests should be submitted within 24 hours of placing the order. We will make every reasonable effort to cancel your order if it has not yet entered the processing stage.
Once an order has entered processing or has been shipped, it can no longer be cancelled. If you no longer wish to keep the item after delivery, you may request a return in accordance with our Returns & Refund Policy.
Refund
Approved refunds are issued to the original payment method used when the order was placed.
Once a refund has been processed, it may take up to 10 business days for the funds to appear in your account. The exact processing time depends on your bank or payment provider.
Please refer to our Returns & Refund Policy for complete information regarding return eligibility and refunds.
Contact Information
If you have any questions regarding payments or billing, please contact us.
Business Name: Frosters
Business Email: support@frosters.shop
Business Address: 357 2000 S, Mapleton Utah 84664, United States
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT-6)
Business Days: Monday through Friday
Chat Support: Available 24 Hours a Day, 7 Days a Week
Thank you for choosing Frosters. We appreciate your trust and are committed to providing a clear and transparent payment process.