Frequently Asked Questions
Welcome to the Frosters FAQ page. Here you’ll find answers to some of the most common questions about our products, orders, shipping, payments, returns, and customer support.
What products does Frosters offer?
Frosters specializes in artificial jewelry. Our store currently offers three collections:
- Rings
- Earrings
- Bracelets
Product information, pricing, images, and available options are provided on each product page to help you make an informed purchase.
Where do you ship?
We currently ship within the United States only.
At this time, we do not offer international shipping.
How much does shipping cost?
We charge a flat shipping rate of $20 USD.
Orders with a subtotal of more than $80 USD qualify for free shipping.
Shipping charges are displayed during checkout before your order is confirmed.
What is your daily order cut-off time?
Our daily order cut-off time is 3:00 PM (GMT-6).
Orders placed after the cut-off time, on weekends, or on business holidays will begin processing on the next business day.
How long does order processing take?
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Processing includes order verification, packing, and preparation for shipment.
How long does delivery take?
Our estimated delivery time is 9 business days, including both processing and shipping.
Delivery times are estimates and may vary depending on the shipping carrier or other unforeseen circumstances.
Which shipping carriers do you use?
Depending on your delivery location and service availability, your order may be shipped through carriers such as USPS, UPS, FedEx, or DHL.
The shipping carrier is selected based on the shipping requirements for your order.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for the tracking information to become active after your package has been dispatched.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will review your shipment with the shipping carrier and provide any available updates regarding your delivery.
Can I cancel my order?
Yes.
Cancellation requests should be submitted within 24 hours of placing your order.
If your order has already entered processing or has been shipped, it can no longer be cancelled.
What is you return policy?
Return requests are accepted within 25 days from the date your order is delivered.
Returns are accepted for both defective and non-defective items, provided they meet the requirements outlined in our Return & Refund Policy.
Can I return an item if I change my mind?
Yes.
We accept eligible returns for non-defective items. Customers should contact us before returning any product so we can provide return instructions.
Who pays for return shipping?
The responsibility for return shipping depends on the reason for the return.
If the return is approved because Frosters sent the wrong item or the item arrived damaged or defective, Frosters will cover the return shipping cost.If the return is for any other eligible reason, such as a change of mind, ordering the wrong item, selecting the wrong product, or any other reason that is not the result of an error by Frosters, the customer is responsible for the return shipping cost.
Do you offer product exchanges?
No.
At this time, Frosters does not offer exchanges.
If you would like a different product, you may place a new order through our website.
Is there a restocking fee?
No.
Approved returns are not subject to a restocking fee.
Restocking Fee: $0 USD
How long does it take to receive a refund?
Once your return has been received and approved, refunds are processed within 10 business days.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Which payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express (Amex)
- Discover
Available payment methods are displayed during checkout.
Is my payment information secure?
Payments are processed through secure third-party payment providers.
Frosters does not store your complete credit or debit card information.
How is my personal information used?
We collect only the information necessary to process orders, provide customer support, improve our website, and meet legal obligations.
For complete information about how your data is collected, used, and protected, please review our Privacy Policy.
How can I contact Frosters?
If you need assistance, you can contact us using the information below.
Business Name: frosters
Business Email: support@frosters.shop
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT-6)
Business Days: Monday through Friday
Chat Support: Available 24 Hours a Day, 7 Days a Week
You can also visit our Contact Us page and submit your inquiry using the contact form. Our team will review your message and respond as soon as possible during business hours.