Returns & Refund Policy
Effective Date: July 14, 2026
Thank you for shopping with Frosters. We want every customer to have a clear understanding of our return and refund process before making a purchase. Please review the information below to learn how returns and refunds are handled.
Return Window
Return requests are accepted within 25 days from the date your order is delivered.
Requests submitted after the 25-day return period may not be eligible for a return.
Eligible Returns
We accept returns for both:
- Defective or damaged items
- Non-defective items
To be eligible for a return, the item should be returned in its original condition whenever reasonably possible, along with any accessories and original packaging that were received with the order.
Items that show signs of misuse, intentional damage, or unauthorized modification after delivery may not qualify for a return.
How to Start a Return
Before returning an item, please contact Frosters to request return authorization.
When contacting us, please include:
- Your name
- Order number (if available)
- Email address used for the purchase
- Reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Once your request has been reviewed, we will provide the return instructions.
Please do not send any item back without contacting us first.
Return Shipping Charges
The responsibility for return shipping depends on the reason for the return.
- If the return is approved because Frosters sent the wrong item or the item arrived damaged or defective, we will cover the return shipping cost and provide return instructions.
- If the return is for any other eligible reason, including a change of mind or ordering the wrong item, the customer is responsible for the return shipping cost and the return shipping label.
For your protection, we recommend using a shipping service that provides tracking information.
Exchanges
At this time, Frosters does not offer product exchanges.
If you would like a different item, you may place a new order through our website.
Restocking Fee
We do not charge a restocking fee for approved returns.
|Restocking Fee: $0 USD
Inspection of Returned Items
After we receive your returned item, it will be inspected to verify that it meets the requirements of this policy.
Once the inspection is complete, we will notify you of the outcome of your return request.
Refund
If your return is approved, your refund will be issued to the original payment method used when the order was placed.
Shipping charges are generally non-refundable unless the return is the result of an error on our part or otherwise required by applicable law.
Refund Processing Time
Approved refunds are processed within 10 business days after the returned item has been received and approved.
Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.
Late or Delayed Refunds
If your refund has not been received after 10 business days, we recommend that you:
- Check your bank account.
- Contact your credit card issuer or payment provider.
- Contact Frosters if you still need assistance.
We will review the status of your refund and provide any available updates.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact Frosters within 24 hours of delivery.
To help us review your request, please include your order number along with clear photographs of the item, the packaging, and any visible damage or issue.
Once your request has been reviewed, we will provide further instructions based on the outcome of our assessment.
Order Cancellations
If you wish to cancel your order, please contact Frosters as soon as possible.
Cancellation requests should be submitted within 24 hours of placing the order. We will make every reasonable effort to cancel your order if it has not yet entered the processing stage.
Orders that have already entered processing or have been shipped can no longer be cancelled. If you no longer wish to keep the item after delivery, you may request a return in accordance with this policy.
Contact Us
If you have any questions about returns or refunds, please contact us.
Business Name: Frosters
Business Email: support@frosters.shop
Business Address: 357 2000 S,Mapleton Utah 84664,United State
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT-6)
Business Days: Monday through Friday
Chat Support: Available 24 Hours a Day, 7 Days a Week
Thank you for shopping with Frosters. We appreciate your trust and are committed to handling return and refund requests in a fair, transparent, and consistent manner.