Shipping Policy
Effective Date: July 14, 2026
Thank you for choosing Frosters. This Shipping Policy explains how orders are processed, shipped, and delivered. Please review the information below before placing your order.
Shipping Locations
Frosters currently ships within the United States only.
At this time, we do not offer international shipping. Orders placed with a shipping address outside the United States cannot be processed.
Order Cut-Off Time
Our daily order cut-off time is:
3:00 PM (GMT-6)
Orders placed after the cut-off time, on weekends, or on business holidays will begin processing on the next business day.
Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.Processing includes order verification, packing, and
preparation for shipment.
Transit Time
Once your order has been shipped, the estimated transit time is 7 business days.Please
note that transit times are estimates and may vary depending on the shipping destination or carrier operations.
Estimated Delivery Time
The estimated delivery time for most orders is 9 business days, including order processing and shipping.
Delivery estimates are provided for reference and may occasionally vary due to circumstances beyond our control.
Shipping Charges
We offer the following shipping rates:
- Flat Shipping Rate: $20 USD
- Free Shipping: Orders over $80 USD
Shipping charges, if applicable, will be displayed during checkout before your order is confirmed.
Shipping Carriers
Orders may be shipped using one of our shipping partners, including:
- USPS
- UPS
- FedEx
- DHL
The carrier used for your order will depend on the shipping destination and service availability.
Order Tracking
Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address provided during checkout.
Please allow a short period for tracking updates to become available after your package has been dispatched.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
If you need to update your shipping address, contact us as soon as possible. While we will make every reasonable effort to update the address before shipment, changes cannot be guaranteed once an order has entered processing.
Late or Delayed Deliveries
Delivery delays may occasionally occur due to weather conditions, carrier delays, holidays, or other circumstances outside our control.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review your shipment and work with the shipping carrier to obtain the latest available update.
Lost Packages
If you believe your package has been lost, please contact Frosters as soon as possible.
Our team will review your shipment, verify the tracking information, and work with the shipping carrier to investigate the status of your package.
If the carrier confirms that the package was lost during transit, we will review the case and determine an appropriate resolution in accordance with our store policies.
Damaged Packages
If your package arrives damaged, please contact us within 24 hours of delivery.
review your request, please include your order number along with clear photographs of the package and the item received.
Need Assistance?
If you have any questions regarding shipping or delivery, please contact us.
Business Name: Frosters
Business Email: support@frosters.shop
Business Address: 357 2000 S, Mapleton Utah 84664, United States
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT-6)
Business Days: Monday through Friday
Chat Support: Available 24 Hours a Day, 7 Days a Week
We appreciate your business and thank you for shopping with Frosters.